Here  at Supple Homes, we know that embarking on the journey of building a custom home in the Bay Area can seem quite foreign. “Why are they pouring concrete now?” “When do finishes need to be picked out and ordered?” “What’s going to happen once framing is complete?” It’s easy to get overwhelmed by the construction lingo, concrete, and rebar, which is why it’s important to us that we keep our clients in the loop and that they are involved throughout the process of their custom home construction. Below, we have identified and answered some of the most common questions we receive about our project management. Can I have Sean as my project manager? Sean Supple, the president of Supple Homes, no longer takes on the role of project manager, but he does spend a large portion of his time overseeing projects and working hand-in-hand with our project managers. His oversight ensures that every custom built home exceeds client expectations. He is responsible for multiple key components of the company, such as sales, estimating, and ensuring that all projects are running smoothly, making it difficult for him to dedicate the necessary amount of time and attention that a single project requires. That being said, Sean is actively involved with each and every project, which may make it seem as though he is your project manager. He visits each jobsite at least once a week, allowing him to stay up-to-date and offer his support and expertise wherever and whenever they may be needed. Who will run my project? Each project is assigned to one of our project managers, and generally, each project manager is responsible for no more than two custom home constructions at a time. All of our project managers have over ten years of experience within the construction industry and go above and beyond to not only put forward exceptional work, but also to form transparent and genuine connections with our clients. Check out our About Us page to learn more about Supple Homes’s exceptional team. Will there be someone from Supple Homes onsite every day? Yes! By delegating no more than two projects to each project manager, we allow each of them to spend time onsite daily, ensuring that every luxury custom home meets our lofty company standards for craftsmanship and excellence. Will we have weekly meetings? Conference calls that involve the project manager, Sean, clients, and the architect and/or designer will be held weekly. These 30- to 60-minute calls keep everyone on the same page and allow all parties the opportunity to provide updates, ask questions, and voice any concerns. We are also more than happy to schedule in-person meetings and project walk-throughs upon client request. Aside from weekly conference calls, our project managers are always available to clients via email, phone, and text. We encourage our clients to communicate with their project manager as often as they feel is necessary, and it is quite common for project managers to be in contact with clients throughout the week. Clients can follow our Instagram and Facebook accounts (and other social media channels) for general progress photos and videos. For detailed project updates, we use a construction management software platform called Buildertrend . Buildertrend provides our clients with their own password-controlled web portal and mobile app. Once logged in, clients can view daily updates regarding their project through pictures, videos, and written daily logs. Additionally, the project schedule is viewable and tasks (such as deadlines to select tile, etc.) with specific deadlines will be shown. Our goal is to provide the most transparent, client-friendly approach possible to custom home building in the Bay Area. Have additional questions or feel ready to take the first step toward your very own Bay Area custom built home? Contact our team to get started!